Refund Policy

This Refund Policy covers goods you buy on PlayVault, operated by Altra Technology Co., Limited. Registered address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG. If a translation differs from the English text, the English text prevails. Last updated: 1 November 2026. A change applies only to purchases made after it is published.

What can be returned

An unused, unopened game client and unused physical merchandise may be refunded under this policy. An item marked non-refundable on the page or the order cannot be refunded.

Virtual currency, points, packs, monthly passes, cosmetics, consumables, and gift cards whose code has already been shown to you, or that have already been delivered to a game role, are not refundable once delivered. Add-on content that has not been used, changed, or transferred may be refunded together with the refundable game it belongs to.

When you can ask

A refundable item must be requested within 14 days of purchase. If the item is a game, the play record at the time of the request must not exceed 30 minutes.

If an account is restricted or closed for breaking the Terms of Use, goods on that account cannot be refunded. Repeated or unusual refund requests in a short period may be treated as abuse, and later refunds may be refused.

How to ask

Email info@playvault.vip or call +852 46885713. Include the order number, the registered account, the item name, and the reason. We may ask for a payment record or identity details so we can match the order. Do not send a full card number or a payment password.

How the money is returned

If the request is approved, the amount is usually returned by the original payment method. The time it takes depends on that institution, and we cannot promise a date on its behalf. If the original method cannot receive the return, we will discuss another workable method with you.

Preorders

Before the release date shown on the product page, a preorder may be cancelled at any time and returned by the original payment method. After release, the 14-day and 30-minute rules above apply.

Buying again at a sale price

If you bought a refundable item at full price, you may return the unused item under this policy and buy it again at a sale price then on offer. That single return and repurchase is not, by itself, abuse. Repeated use of a price difference may still lead to a limit on refunds.

Relation to the Terms of Use

Virtual currency and gift cards that have already been delivered are still not converted to cash under the Terms of Use. A case this policy does not list as refundable is not refunded. Delivery caused by a wrong role ID or a wrong server is not refunded after the item has reached that role.

Contact

Altra Technology Co., Limited

Address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Email: info@playvault.vip

Phone: +852 46885713