Terms of Use

Welcome to playvault (the “site” or the “service”), operated by Altra Technology Co., Limited (“we”). Registered address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG.

By using the site, registering, or placing an order, you agree to these Terms of Use, the Privacy and Cookie Policy, and the Refund Policy. These terms do not change how the privacy policy describes personal information. If a translation differs from the English text, the English text prevails. Effective date: 1 November 2026.

Personal information you give us in an order or a support request is used to run your account, complete the virtual-goods transaction you asked for, check identity, and answer you. Card numbers and payment passwords are handled by the payment institution. We do not store those credentials.

Acceptance and changes

You confirm that you have the legal capacity to enter a contract. If you use the service for someone else, you confirm that you are authorized to do so. You agree to follow these terms, the privacy policy, and the rules published for the game you top up.

We may update these terms. An update takes effect when it is published on this page. It applies to later use and later orders, and it does not reopen a completed transaction. If you do not agree, stop using the service. Continued use after the update takes effect is acceptance of the new terms.

Accounts

After you register, we grant you a limited, non-transferable, non-exclusive, personal, non-commercial license to sign in and buy virtual goods. The account is not your property, and you do not own it.

A nickname must not impersonate another person, include unlawful or abusive content, or suggest a relationship with us or a game publisher that does not exist. You may hold more than one account. You may not use extra accounts to farm events, claim the same offer twice, or avoid a limit.

Keep your password to yourself. Orders and gift codes lost because a password was shared, a device was shared, or a session was left open are your responsibility. Tell us immediately, using the contact details below, if you see use you did not authorize.

Virtual goods and payment

Points, packs, monthly passes, gift cards, and similar items sold here are virtual goods. They work only inside the relevant game. They cannot be moved between accounts or cashed out. Face value, servers, and delivery rules can change with the game. Check the game, the item, the role ID, and the server before you pay.

You pay us, or a payment institution we work with, through the method you choose. If an amount is wrong, a credit is duplicated, or nothing arrives, keep the order number and contact support. Virtual currency, gift codes, cosmetics, and consumables that have already been delivered to a role, or whose code has already been shown to you, are not refunded in cash except where the Refund Policy says otherwise.

You must not trade, gift, or sell accounts, virtual currency, or in-game items, and you must not ask us to transfer an account. If an order breaks these terms, a credit was made in error, a purchase was unlawful, or a payment institution refuses or reverses a charge, we may suspend the account and remove, restrict, or reduce the related virtual goods. The payment institution may set its own card and limit rules.

Interruption

The service may be paused for maintenance, upgrades, or faults, with or without notice. We are not liable for temporary unavailability, and we are not required to refund fees already paid because of planned maintenance.

Restriction, suspension, and termination

If you break these terms, abuse refunds, commit fraud, or harm other users, we may warn you, suspend the account, or close it permanently, including while unused goods remain. You may tell us to stop and delete the account. Charges that already arose stay due. After termination, unused virtual goods are not converted to cash except where the law or the Refund Policy requires it. We may refuse a new registration by the same person until an outstanding amount is paid.

Indemnity

If your breach of these terms, a wrong role ID, or your use of the service leads to a claim, loss, or reasonable cost for us, you will indemnify us and our personnel and keep that claim away from us.

Limitation of liability

To the fullest extent the law allows, we are not liable for lost profits, lost data, lost goodwill, or any indirect, incidental, special, consequential, or exemplary damages, whether or not they were foreseeable, and whether the claim is in contract, tort, or otherwise. Where the law does not allow a limit, that limit applies only to the extent the law still permits.

Disclaimer

The service is provided “as is” and “as available”. To the extent the law allows, we do not warrant that the service will be uninterrupted, timely, secure, or error-free, that errors will be corrected, or that the service is merchantable, fit for a particular purpose, or non-infringing. A reply from support is not an extra warranty.

Disputes

These terms are governed by the law of the Hong Kong Special Administrative Region of the People’s Republic of China, excluding its conflict-of-law rules. The courts of Hong Kong have exclusive jurisdiction over disputes arising out of these terms or the service. You consent to the personal jurisdiction of those courts.

Data deletion

To delete an account and the related order data, email info@playvault.vip or call +852 46885713. We may check your identity first. After we receive a request we can verify, we will reply and complete the deletion within ten working days. Save any unused gift codes before you ask. Records the law requires us to keep are excepted.

We receive users of this service as ordinary customers. We may refuse or end the service.

Contact

Altra Technology Co., Limited

Address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Email: info@playvault.vip

Phone: +852 46885713